What matters
Acquisition needs a business that can respond, qualify requests and deliver the service sold. Review team availability and capacity before sending more people into an incomplete sales process.
Put it into practice
- Confirm service capacity
- Assign inquiry ownership
- Define the next step after contact
An example in practice
A contractor can take another job but nobody answers during field work. The preparation plan must address that response gap before increasing demand.
What to track
Track available capacity and inquiries actually handled.