Photos protect the company in disputes, help with warranty claims and feed marketing. They only work if every technician takes the same photos every time.
In this article
Before you start
Photograph the work area and any existing damage.
The problem
Close-ups that show why the repair is needed.
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The finished work
Clean, well-lit photos of the result.
Labels and serial numbers
Useful for warranties and future visits.
Where photos go
Attach them to the job in your software, not to personal phones.
Common mistakes
Blurry shots, missing before photos and customer faces or private items in the frame.
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Frequently asked questions
What photos should technicians take on every job?
At least the condition before work, the problem found, the finished work and the equipment label. Add photos of any existing damage before touching anything.