A good job description helps hiring, training and reviews.
In this article
Why it matters
Unclear roles create conflict and poor hires.
Purpose
Why the role exists.
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Responsibilities
Main tasks.
Results
How success is measured.
Skills
Required and nice to have.
Schedule
Hours, on-call and weekends.
Pay and growth
Ranges and paths.
Where to start
Write a one-page job description for your most common role and review it with someone already in the job.
An example
A company rewrote its CSR job description with clear booking goals. New hires understood expectations from day one.
Common mistakes
Copying generic templates, listing tasks without results and never updating.
What to track
Track time to hire, early turnover and how often new hires say the job matched what they expected.
Questions to ask
Does this description match what the job really is? How do we measure success in this role? What would make a great candidate apply?
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Frequently asked questions
What should a job description include?
The purpose of the role, key responsibilities, expected results, required skills, schedule, pay range where appropriate and growth opportunities.