Many companies replace warranty parts and never get reimbursed.
In this article
Documentation
Serial and model.
Deadlines
Short windows.
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Parts returns
Tagged.
Labor allowance
Know the rules.
Ownership
One person.
A closer look
Busy techs swap a failed part and move on. Without serial numbers, photos and the returned part, the claim is denied and the company pays for the part.
Where to start
Assign one person to warranty claims and create a simple checklist for techs.
An example
A company tracked warranty parts on a shelf with tags. Reimbursements recovered thousands per year.
Common mistakes
No owner, missing serial numbers and late returns.
What to track
Track claims filed, approved and amount recovered.
Questions to ask
Who owns claims? Are parts tagged? Do techs photograph serial plates?
Price every call so it pays.
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Frequently asked questions
What do manufacturers usually require for warranty claims?
Model and serial numbers, installation date, failure description, the defective part returned within a deadline and the claim submitted through their system.