Vehicle accidents are a major risk for service companies.
In this article
Phone rules
Written.
Dispatch
Do not expect replies.
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Hands-free
Setup.
Telematics
Coaching.
Training
Regular.
A closer look
Dispatchers who expect instant replies push techs to text while driving. Changing office habits is as important as the policy.
Where to start
Write a phone policy and train dispatch to wait for parked responses.
An example
A company used telematics alerts for harsh braking and coached drivers. Incidents dropped.
Common mistakes
Policies without dispatch changes, no coaching and ignoring alerts.
What to track
Track incidents and telematics events.
Questions to ask
Does dispatch expect replies while driving? Do trucks have mounts? Who coaches?
Leadership sets the tone
Owners who call techs while they are driving undermine the policy. Agree that calls and messages wait until the truck is parked, and follow that rule yourself.
Price every call so it pays.
We help service businesses set clear policies, book better jobs and turn more calls into profitable work.
Frequently asked questions
How can companies reduce distracted driving?
With clear phone policies, dispatch practices that do not require responses while driving, hands-free setups and telematics coaching.