Accidents happen to every fleet. A clear plan protects people, the company and the claim.
In this article
Why you need a plan
Service fleets drive thousands of miles a week, and accidents eventually happen. Without a plan, drivers panic, evidence is lost and claims become harder. A simple checklist helps everyone act correctly.
Safety first
Check for injuries, call 911 if needed and move to a safe place.
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Police report
Call the police when required or when there is injury or significant damage.
Document the scene
Photos of vehicles, positions, plates, road conditions and any injuries.
Exchange information
Names, insurance, plates and witness contacts.
Don't admit fault
Be polite and factual. Fault is decided later.
Call the office
The office notifies the insurer, arranges towing and reschedules the tech's jobs.
Support the driver
Accidents are stressful. Check on the person, not just the truck.
Drug and alcohol policy
Follow your written post-accident testing policy and state rules.
Review and prevention
Review what happened and adjust training, routes or vehicle equipment.
Where to start
Put a one-page accident checklist and insurance card in every glovebox, and review it at the next team meeting.
Know your numbers
Track accidents per million miles and claim costs. Telematics data can show risky driving habits before they cause accidents.
Common mistakes
No photos, admitting fault, delaying the insurer notice and blaming the driver before reviewing the facts.
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Frequently asked questions
What should a technician do right after a vehicle accident?
Check for injuries and call 911 if needed, move to safety, call the police when required, document the scene with photos, exchange information and call the office. Avoid admitting fault at the scene.