Marketing

Customer education videos

By Scavi Company · · 3 min read
Customer education videos

Short videos answer questions before customers call and build trust.

Common questions

One per video.

Maintenance

Simple tips.

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What to expect

Before the visit.

Short

Under two minutes.

Sharing

Text and email.

A closer look

The same questions come up on every call. A short video answers them once, perfectly, and can be sent to every customer. It also positions your company as helpful and expert.

Where to start

Record five short videos answering your most common questions.

An example

An HVAC company sent a filter-change video after every visit. Customers thanked them and booked tune-ups.

Common mistakes

Long videos, too technical and never sharing them.

What to track

Track views, shares and calls avoided.

Questions to ask

What do customers ask on almost every call? Which repairs are hardest to explain? When should each video be sent? Who on the team explains things best on camera?

Price every call so it pays.

We help service businesses set clear policies, book better jobs and turn more calls into profitable work.

Frequently asked questions

What videos should service companies make?

Answers to common questions, simple maintenance tips, what to expect during a visit and explanations of common repairs.