Short training videos spread your best practices to every technician. Here is how to build a library.
In this article
Why videos work
New technicians learn faster when they can watch a skilled tech do the task. Videos let your best people teach without leaving their trucks. A library makes training consistent across the company.
What to record
Common repairs, installs, safety steps, customer greetings and software use.
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Who records
Your best techs, with a phone and a helper holding the camera.
Keep them short
Three to seven minutes per topic. Short videos get watched.
Organize by topic
Folders by system, task and skill level.
Use in onboarding
Assign videos in the first weeks, then practice in the field.
Update regularly
Replace videos when procedures or products change.
Add simple quizzes
A few questions confirm understanding.
Reward contributors
Recognize techs who record good videos.
An example
An HVAC company recorded twenty short videos on its most common repairs. New techs watched them before ride-alongs, and supervisors noticed fewer basic questions in the field.
Know your numbers
Track videos watched per new hire, time to first solo call and callbacks in the first 90 days.
Common mistakes
Long videos, no organization and never updating content.
Price every call so it pays.
We help service businesses set clear policies, book better jobs and turn more calls into profitable work.
Frequently asked questions
What should a service company record in training videos?
Common repairs, installation steps, truck stock, customer greetings, safety procedures, software use and how to present options.