Warranty companies can fill slow days, but they come with low rates and paperwork.
In this article
The trade-off
Steady calls, lower pay and more admin.
Rates
Compare with your real costs.
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Authorizations
Wait times for approvals.
Paperwork
Photos and reports.
Customer expectations
Customers may expect everything covered.
Upsells
Offer non-covered work honestly.
Limits
Set a cap on warranty calls.
Where to start
Calculate your profit per warranty call, including admin time, and compare with your regular calls.
An example
A new HVAC company used warranty calls in its first year, then reduced them as direct customers grew.
Common mistakes
Taking unlimited warranty work, ignoring admin time and frustrated customers.
What to track
Track profit per warranty call, approval wait times, admin hours and how many warranty customers later hire you directly.
Questions to ask
Would we take this call at this rate if it were not a warranty call? How many warranty calls per week can we handle? Which customers might become direct clients?
Price every call so it pays.
We help service businesses set clear policies, book better jobs and turn more calls into profitable work.
Frequently asked questions
Is it worth working with home warranty companies?
It can help new or slow companies fill the schedule, but rates are often low. Many companies limit warranty work as they grow.