Doorbell and indoor cameras are everywhere. Your techs are on video more than they think.
In this article
Why it matters
Doorbell cameras catch the truck arriving. Indoor cameras catch comments and phone calls. A careless word can become a viral clip or a lost customer.
Assume you are recorded
From parking to leaving.
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Conversations
No complaints about the customer or the house.
Phone use
Personal calls in the truck.
Breaks
Eat and rest outside the home.
Respect privacy
Never film the customer's home without permission.
Training
Show real examples in team meetings.
Positive side
Video also proves good work and protects techs from false claims.
Where to start
Add a line to the arrival checklist: "Act as if you are on camera, because you probably are."
An example
A customer posted a doorbell clip of a tech putting on shoe covers and thanking her. The post brought new calls.
Common mistakes
Talking about the customer, personal calls and smoking on the property.
What to track
Track complaints about behavior, compliments that mention professionalism and any videos customers share online, good or bad.
Questions to ask your team
What do you do when you notice a camera? Where do you take personal calls? What would you not want a customer to hear?
Price every call so it pays.
We help service businesses set clear policies, book better jobs and turn more calls into profitable work.
Frequently asked questions
Can customers record technicians in their home?
In many places homeowners can record video in their own homes, though audio rules vary by state. Techs should simply act professionally at all times.