A clear process protects the technician and the company.
In this article
First aid
Safety first.
Medical care
Get help.
Keep reading — free
The rest of this article is worth the 20 seconds
Tell us where to send it and the full piece unlocks right here, along with everything else on this blog.
Rather just talk? Message us on WhatsApp.
Reporting
Internal and insurer.
Documentation
Photos and statements.
Return to work
Light duty when possible.
A closer look
In the stress of an accident, steps get missed: no report, late claim, no photos. A one-page checklist in every truck makes the response calm and complete. After the employee is cared for, review the cause and change what is needed.
Where to start
Put an injury checklist in every truck and review it in a safety meeting.
An example
After a fall, a company followed its checklist and filed quickly. The tech returned on light duty and later to full work.
Common mistakes
Delaying care, late reporting and no follow-up.
What to track
Track injuries, days lost and causes.
Questions to ask
Does every truck have a first aid kit and an injury checklist? Who must be called first? Do we know our workers' comp reporting deadlines? Do we have light-duty work available?
Price every call so it pays.
We help service businesses set clear policies, book better jobs and turn more calls into profitable work.
Frequently asked questions
What should a company do when an employee is injured?
Ensure medical care, report the injury according to policy and law, document what happened, file workers' comp and plan return to work.