Customers forget appointments, leave the gate locked or are not home. A simple text reminder routine cuts wasted trips and makes the company look organized.
In this article
The day before
A text with date, time window and what to expect. Ask for a reply to confirm.
What to include
Company name, technician name, arrival window and how to reschedule.
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Access details
Ask about gates, pets and parking. It saves time at the door.
On-my-way text
When the tech leaves for the job, send a text with the name and an estimated arrival time.
Rescheduling
Make it easy to move the visit. A filled slot is better than an empty trip.
Keep it short
Two or three lines. Customers read short texts.
Track no-shows
Compare missed appointments before and after the reminders. The numbers usually speak for themselves.
Common mistakes
Reminders sent too early, no way to reply and texts from a number customers don't recognize.
Price every call so it pays.
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Frequently asked questions
Should customers confirm by replying to the reminder?
Yes, when possible. Asking them to reply YES to confirm, or call to reschedule, gives you time to fill the slot if they cannot make it.