Ask your best people why they stay and what might make them leave before they decide to go.
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Choose timing
Not during reviews.
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Act
Fix what you can.
Follow up
Show changes.
Regular rhythm
Yearly.
Common mistakes
Defensiveness, no action and only asking leavers.
Price every call so it pays.
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Frequently asked questions
What questions are asked in a stay interview?
What they enjoy, what frustrates them, what would make them leave and what they want to learn.