When texts, emails and social messages go to different people, customers wait. A shared inbox keeps everyone on the same page.
In this article
One place
Texts, emails and social.
Assignments
Who answers what.
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Notes
Context for the next person.
Response times
Track how fast you reply.
Templates
For common answers.
Common mistakes
Personal phones, lost messages and no ownership.
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Frequently asked questions
What is a shared inbox?
A tool where the team sees and answers customer messages from one place, with notes and assignments.