A photo and short bio make customers comfortable opening the door.
In this article
Safety
Know who is coming.
Trust
Friendly bio.
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Arrival time
On-my-way text.
Software
Automated.
Photos
Professional.
A closer look
Many customers, especially seniors and women at home alone, worry about letting strangers in. A friendly photo and bio sent before arrival solves that and makes the visit start warmly.
Where to start
Take professional photos of each tech and write a two-line bio.
An example
A company started sending tech photos. Customers greeted techs by name and reviews mentioned feeling safe.
Common mistakes
Old photos, no arrival time and bios that sound fake.
What to track
Track reviews mentioning the tech and no-answer visits.
Questions to ask
Do all techs have photos? Is the text automated? Is the bio friendly?
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Frequently asked questions
Why send a technician photo before the visit?
It helps customers feel safe, recognize the technician at the door and builds trust before the visit begins.