Operations

Protecting customer data

By Scavi Company · · 3 min read
Protecting customer data

Service companies hold addresses, codes and payment info.

Access codes

Restricted.

Payment

Secure processing.

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Permissions

By role.

Devices

Passwords.

Photos

Careful.

A closer look

A lost tablet can expose hundreds of customer codes. Device passwords, role-based permissions and removing access for former employees are simple protections.

Where to start

Review software permissions and remove former employees today.

An example

A company discovered ex-employees still had access. Removing them closed a big risk.

Common mistakes

Shared logins, no device locks and storing card numbers.

What to track

Track access reviews.

Questions to ask

Who sees codes? Are devices locked? Do we remove access quickly?

Leadership sets the tone

Make privacy part of onboarding and offboarding. Every new hire learns the rules, and every departure triggers immediate removal of access.

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Frequently asked questions

What customer data should service companies protect?

Addresses, door and alarm codes, payment details, contact information, photos of homes and service history.