Where the van parks says a lot about the company. A simple parking policy avoids tickets, neighbor complaints and stained driveways.
In this article
Ask first
Ask on the confirmation call where the customer prefers the van.
Driveway etiquette
If parking in the driveway, avoid blocking garages and use a drip mat for older vehicles.
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Street and HOA rules
Some communities restrict commercial vehicles. Know the rules for your regular neighborhoods.
Blocking
Never block neighbors' driveways, mailboxes or fire hydrants.
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Plan where to stage tools and parts without damaging lawns.
Neighbors
A clean, well-branded van parked politely is free advertising.
Records
Note parking preferences in the customer file for the next visit.
Getting started
Add a parking question to your confirmation script.
Common mistakes
Blocking garages, parking on lawns and leaving oil stains.
Example
A cleaning company started asking parking preferences when confirming visits. Complaints from HOAs stopped, and neighbors began asking for quotes after seeing the vans parked neatly.
Confirmation script
"Where would you like us to park tomorrow, in the driveway or on the street?" Note the answer in the customer file.
What to track
Parking complaints, HOA notices and tickets per month.
Training new hires
Include parking in the first ride-along: where to stop, how to load tools and how to leave the driveway clean.
Price every call so it pays.
We help service businesses set clear policies, book better jobs and turn more calls into profitable work.
Frequently asked questions
Should a technician park in the customer's driveway?
Only when the customer agrees. Many prefer the street to keep the driveway clear, while others want the van close for long jobs. Asking on the confirmation call avoids the problem.