One-on-ones build trust and catch problems early.
In this article
Why one-on-ones
Techs rarely bring up problems in group meetings. Private time makes it easier.
Frequency
Every two weeks or monthly.
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Agenda
Their topics first.
Listening
Ask and wait.
Goals
Progress on skills and numbers.
Problems
Tools, trucks and teammates.
Development
Training and next steps.
Where to start
Schedule a 15-minute one-on-one with each technician over the next two weeks and ask: what would make your job easier?
An example
A service manager learned in a one-on-one that a tech was planning to leave over truck problems. Fixing the truck kept a top performer.
Common mistakes
Canceling often, talking more than listening and never following up.
What to track
Track how many one-on-ones happened as planned, issues raised and how many were resolved before the next meeting.
Questions to ask
What is getting in your way? What do you want to learn next? Is there anything I should know that you have not told me?
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Frequently asked questions
How often should managers have one-on-ones with technicians?
Many managers hold them every two weeks or monthly, for 15 to 30 minutes, focused on the technician's concerns and growth.