Time data shows where the day really goes.
In this article
Drive time
Routes.
Diagnosis
Skill.
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Repair
Standards.
Paperwork
Admin.
Waiting
Parts.
A closer look
Owners often think techs spend most of the day repairing. Data frequently shows more time driving, waiting for parts or doing paperwork. Fixing those raises billable hours.
Where to start
Pull timestamp reports from your software for one month.
An example
A company found techs spent much time at supply houses. Better truck stock added billable hours.
Common mistakes
Guessing, punishing techs for data and ignoring causes.
What to track
Track billable hours per tech per day.
Questions to ask
Where does time go? What delays are avoidable? How can software help?
Price every call so it pays.
We help service businesses set clear policies, book better jobs and turn more calls into profitable work.
Frequently asked questions
What time should service companies track?
Drive time, time on site, diagnosis, repair, waiting for parts and administrative time, using field software timestamps.