On jobs that take days or weeks, silence makes customers nervous. A simple update routine keeps trust high and stops anxious calls to the office.
In this article
Set expectations on day one
Tell the customer when and how they will hear from you.
Daily update
Three lines: what was done, what is next and anything they need to decide.
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Photos
A photo of the progress answers most questions before they are asked.
Bad news early
Delays and surprises are easier to accept when shared right away.
One point of contact
The customer should know exactly who to call.
Common mistakes
Going quiet for days, updates full of jargon and surprises on the final invoice.
Price every call so it pays.
We help service businesses set clear policies, book better jobs and turn more calls into profitable work.
Frequently asked questions
How often should I update customers on a long job?
A short update at the end of each workday works for most jobs, plus an immediate message whenever something changes the schedule or price.