A short survey can reveal why people stay and why they leave.
In this article
Why survey
Problems with pay, schedules or managers often stay hidden until someone quits.
Short questions
Ten questions or fewer.
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Anonymity
People answer honestly when safe.
Timing
Avoid the busiest season.
Share results
Show the team what you learned.
Action plan
Pick two things to improve.
Follow-up
Report on progress.
Where to start
Send a ten-question anonymous survey this month and share the top three findings at the next team meeting.
An example
A plumbing company learned that techs hated last-minute schedule changes. After fixing dispatch rules, turnover dropped.
Common mistakes
Long surveys, no anonymity and no action after the results.
What to track
Track response rate, scores on each question over time and turnover in the months after each survey.
Questions to ask
What did the team say that surprised us? Which two issues can we fix this quarter? How will we report progress back to the team?
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Frequently asked questions
How often should service companies survey employees?
Many companies run a short survey once or twice a year, with quick pulse checks in between.