Some customers react to cleaning products, fragrances or pet dander. Asking the right question once can keep them for years.
In this article
Ask during intake
One question about allergies, sensitivities and preferred products.
Product choices
Keep fragrance-free and low-irritant options in every kit.
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Pets
Some customers are sensitive to pet hair brought on clothing. Clean gear matters.
Notes in the file
Record the preference where every tech will see it.
Communication
Confirm the product choice with the customer before the first visit.
New staff
Train new hires to read customer notes before entering.
Ventilation
When products are needed, ask before opening windows or running fans.
Getting started
Add an allergy question to your booking form today.
Common mistakes
Using scented products by default, notes no one reads and changing products without telling the customer.
Example
A cleaning service added a fragrance-free option and noted sensitivities in each file. Several customers with asthma became long-term clients and referred friends with the same need.
Intake question
"Does anyone in the home have allergies or sensitivity to fragrances or cleaning products?" Ask once and save the answer.
What to track
Customers with sensitivity notes and their retention rate compared to the rest.
Training new hires
Teach every new technician to open the customer notes before arriving. One missed note can undo years of trust.
Price every call so it pays.
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Frequently asked questions
How can a cleaning service accommodate fragrance sensitivity?
Ask about allergies during intake, keep fragrance-free product options, record the preference in the customer file and make sure every crew member sees it before the visit.