Many parts come with a core charge or need to be returned for warranty credit. Without a process, those cores sit in trucks and the credits never come back.
In this article
What a core charge is
A deposit added to some parts that is refunded when the old part is returned.
Track every core
Note the part, job and supplier when the part is bought. Tag the old part on the truck.
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Weekly return day
Collect cores from all trucks once a week and return them together.
Warranty parts
Keep the failed part, the paperwork and the job information until the claim is approved.
Check the credits
Match supplier credits against what you returned. Missing credits are common.
Shop organization
A labeled shelf for cores and warranty parts keeps them from getting lost.
Common mistakes
Leaving cores in trucks, throwing away warranty parts and never checking credits.
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Frequently asked questions
Who should be responsible for returning cores?
Give one person in the office or shop the job of collecting cores from trucks and returning them each week. Shared responsibility usually means nobody does it.