A simple plan keeps the business running when something goes wrong.
In this article
Risks
Fire, storms and cyber.
Backups
Data stored safely.
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Contacts
Employees and vendors.
Communication
Customers informed.
Insurance
Business interruption.
A closer look
Many small companies have all customer data in one system and no plan if it fails. A ransomware attack or a shop fire can freeze scheduling and billing. A plan with backups and contact lists shortens recovery.
Where to start
Write a one-page plan with backup locations and contacts.
An example
After a storm closed its shop, a company used backups and phones to keep dispatching from home.
Common mistakes
No backups, no contacts and no insurance review.
What to track
Track backup tests and plan reviews.
Questions to ask
If our software went down today, could we still dispatch? Where are our backups and when were they last tested? Who calls customers in an emergency? Does our insurance cover business interruption?
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Frequently asked questions
What should a continuity plan include?
Emergency contacts, data backups, alternate work locations, communication with customers and employees, insurance details and steps to restore operations.