A leadership team spreads decisions and responsibility.
In this article
Roles
Operations, sales, finance.
Responsibilities
Clear results.
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Meetings
Weekly.
Accountability
Numbers.
Development
Training.
A closer look
Leaders need authority and numbers to manage. Weekly meetings focused on results keep the team aligned.
Where to start
Define three leadership roles and the results each owns.
An example
A company formed a leadership team of three managers. Decisions became faster and the owner took his first long vacation.
Common mistakes
Titles without authority, no meetings and unclear results.
What to track
Track meeting actions completed.
Questions to ask
Who owns each result? Do leaders have authority? How do we meet?
Make it repeatable
Use the same agenda in every leadership meeting.
Price every call so it pays.
We help service businesses set clear policies, book better jobs and turn more calls into profitable work.
Frequently asked questions
What roles should a service company leadership team include?
Often operations, sales or customer service, finance and the owner, each owning clear results.