Recognizing techs who earn great reviews motivates the team.
In this article
Rules
Platform policies.
Ethics
No fake reviews.
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Recognition
Mentions by name.
Team
Shared goals.
Asking
Training.
A closer look
Reviews mentioning a tech by name show great service. Recognizing those mentions encourages techs to deliver and ask politely.
Where to start
Celebrate review mentions in weekly meetings.
An example
A company shared review mentions weekly. Techs started asking customers for reviews and mentions grew.
Common mistakes
Paying for reviews, pressuring customers and ignoring negative feedback.
What to track
Track reviews and mentions.
Questions to ask
Do we follow policies? How do we recognize techs? Do techs ask?
Leadership sets the tone
Read reviews aloud and thank techs by name. Recognition costs little and reinforces the behaviors that create great customer experiences.
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Frequently asked questions
Can companies reward employees for reviews?
Companies can recognize employees, but they should not pay customers for reviews or pressure for positive ones. Follow each platform's policies.