Most happy customers would leave a review, but few do it on their own. Asking at the right moment, in the right way, makes a big difference in how many reviews a company gets.
In this article
The moment
Right after the problem is solved and the customer sees the result: the AC blowing cold, the drain running clear.
Who asks
The technician who did the job. Customers want to help the person they met.
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What to say
"Would you mind sharing your experience on Google? It really helps our team."
Send the link
A text with a direct link before the tech leaves the driveway. Fewer steps, more reviews.
One reminder
If there's no review after a few days, one friendly reminder. Not more.
Respond to every review
Thank customers by name and mention the job. Reply calmly to negative ones.
Track by technician
Count reviews per tech. Celebrate the leaders and coach the rest.
Common mistakes
Asking days later, asking before the job is done and sending a long survey instead of a link.
Price every call so it pays.
We help service businesses set clear policies, book better jobs and turn more calls into profitable work.
Frequently asked questions
Can we offer a discount in exchange for a review?
Avoid it. Many review platforms do not allow incentives for reviews, and it can hurt trust. Ask every customer the same way and make it easy.