A one-page weekly report can prevent most owner frustration.
In this article
Why it matters
Owners feel anxious when they don't know what's happening. They call, visit unannounced and assume the worst. A short weekly report answers questions before they're asked and builds trust.
Progress summary
Three to five bullet points on what was completed.
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Photos
A few clear photos say more than paragraphs.
Schedule status
On track, ahead or behind, with the reason.
Next week
What the owner will see happen next.
Decisions needed
List decisions with deadlines. This is the most important section.
Risks
Weather, long-lead items or design questions.
Budget items
Pending change orders and allowances.
Consistency
Same format, same day every week.
A message that opens the report
"Here's this week's update: framing is complete on level two, inspections passed, and we need your tile selection by Friday to stay on schedule."
Where to start
Create a one-page template and send the first report this Friday.
Common mistakes
Long reports nobody reads, hiding bad news and missing deadlines for decisions.
Know your numbers
Track decisions requested, decisions made on time and calls from the owner between reports. Fewer surprise calls mean the report is working.
Bad news early
Report problems with a plan. Owners accept issues; they don't accept hearing about them late.
Run tighter jobs and win the right ones.
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Frequently asked questions
What should a weekly owner report include?
Progress this week, photos, schedule status, work planned for next week, decisions needed from the owner, risks and any budget or change order updates.