Hoarding cleanup requires care and skill. Here is how to build the service.
In this article
Why it's a niche
Hoarding cleanups are large, sensitive projects. Many junk removal companies avoid them. Specialists with compassion and safety training earn referrals.
Who calls
Families, property managers, realtors and social workers.
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Sensitivity
Treat the person with respect. Never judge.
Assessments
Visit to estimate volume, hazards and days.
Safety
PPE and training for mold, pests and sharp objects.
Sorting
Work with the family on what to keep, donate or discard.
Disposal
Dumpsters and proper disposal.
Partners
Therapists, social workers and estate attorneys.
Where to start
Train your crew, write a respectful process and introduce it to property managers and social service agencies.
A message that books
"Hi Karen, I understand this is difficult. We work carefully with families, sort items together and handle disposal. Can I visit to make a plan?"
Common mistakes
Throwing things away without consent, unsafe crews and judgmental language.
An example
A junk removal company trained one crew in hoarding cleanups and wrote a respectful, step-by-step process. Property managers and a local social services office began referring cases regularly.
Know your numbers
Track projects, days per project, dumpsters used and referral sources. Referrals from professionals usually become the main channel.
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Frequently asked questions
Who usually hires hoarding cleanup services?
Family members, property managers, realtors, social workers and sometimes the person living in the home with family support.