# Referral inquiries

> Treat referrals as opportunities that still need a clear sales process.

Official source: https://scavicompany.com/docs/referral-acquisition/

Updated: 2026-10-12

Published by: Scavi Company

Language: en-US

## What matters

A recommendation does not prove service fit or availability. Understand what the referred person needs and keep the origin recorded without assuming they want the same work as the existing customer.

## Put it into practice

- Record the known referral source
- Confirm service and location
- Define the next sales step

## An example in practice

A customer refers a neighbor with a different project. The business checks the request rather than automatically offering the previous customer’s service package.

## What to track

Track referral inquiries through qualification and sales.

## Related reading from our blog

- [Read the related article](https://scavicompany.com/services/blog/referral-program-for-service-businesses/)
- [Explore the blog](https://scavicompany.com/blog/)

## Related guides

- [Commercial partnerships](https://scavicompany.com/docs/commercial-partnerships/index.md)
- [Seasonal demand planning](https://scavicompany.com/docs/seasonal-demand/index.md)
- [Website contact paths](https://scavicompany.com/docs/website-contact-path/index.md)