# Booked conversations

> Distinguish a scheduled sales step from an inquiry or completed meeting.

Official source: https://scavicompany.com/docs/booked-conversations/

Updated: 2026-10-12

Published by: Scavi Company

Language: en-US

## What matters

A booking indicates that a next conversation or visit was agreed. Track it separately from attendance and outcomes so a full calendar does not conceal canceled appointments or unresolved requests.

## Put it into practice

- Define the booking event
- Record changes and cancellations
- Connect attendance to the opportunity

## An example in practice

A quote visit is scheduled, then canceled. The pipeline keeps the scheduling history and updates the current state instead of counting the visit as completed.

## What to track

Track bookings, attendance and outcomes separately.

## Related reading from our blog

- [Read the related article](https://scavicompany.com/blog/speed-to-lead/)
- [Explore the blog](https://scavicompany.com/blog/)

## Related guides

- [Customer acquisition cost](https://scavicompany.com/docs/customer-acquisition-cost/index.md)
- [Lead source attribution](https://scavicompany.com/docs/source-attribution/index.md)
- [Tracking closed revenue](https://scavicompany.com/docs/closed-revenue-tracking/index.md)