# Automation and human handoff

> Choose repeatable tasks without losing responsibility for the conversation.

Official source: https://scavicompany.com/docs/automation-and-human-handoff/

Updated: 2026-10-12

Published by: Scavi Company

Language: en-US

## What matters

An automation should support a defined process. Specify the trigger, purpose and handoff point, including what happens when a customer asks something the routine cannot appropriately address.

## Put it into practice

- Map the recurring task
- Define the human handoff
- Test change and stop conditions

## An example in practice

A confirmation routine supports scheduling but must change when the appointment is moved. The process includes that event before the routine is used.

## What to track

Observe successful tasks and required human interventions.

## Related reading from our blog

- [Read the related article](https://scavicompany.com/blog/ai-receptionist-for-contractors/)
- [Explore the blog](https://scavicompany.com/blog/)

## Related guides

- [Sales-to-delivery handoff](https://scavicompany.com/docs/sales-to-delivery-handoff/index.md)
- [The first useful response](https://scavicompany.com/docs/first-response/index.md)
- [Measuring response time](https://scavicompany.com/docs/response-time/index.md)